Troubleshooting

Account Issues

• How do I close my account?
• How do I update my account information (e.g. name, email)?
• I forgot my password. How do I reset it?

Technical Issues

• My instrument is not being recognized by your platform. What should I do?
• The audio or video quality is poor during my lesson. What can I do?
• I'm having trouble connecting to my lesson. What should I do?